Frequently Asked Questions
What measures are being taken to keep everyone safe?
We are following all Nova Scotia Public Health mandates and review them on a regular basis. Your safety and comfort are our highest priority and we have adjusted our tour routes to ensure personal space is maintained throughout the experience. If you have a tour booked and become ill prior, we ask that you please stay home, and we can issue you a credit for future use.
We encourage all participants to please bring a mask and wear it in locations where distancing is difficult. We are practicing social distancing on all our tours and have reduced group sizes to allow for more personal space. Thank you for doing your part to ensure everyone has a safe and enjoyable experience.
How do I book a tour?
Our online booking system shows scheduled tour availability, you can click here.
How early should I arrive for the tour?
Please arrive 5-10 minutes before the designated time, our tours start promptly.
What happens if I am running late?
We begin our tours promptly but if you are running late and see the group close by, you are most welcome to join in.
How long are the tours?
They typically range from 60 to 90 minutes depending on the tour.
Can I book a private tour?
We are pleased to accommodate private tour requests to the best of our ability. Please see our Private Tours page for more information.
Where should I park?
Ample free parking is available in designated areas around Lunenburg and everything in town is within walking distance. Conveniently, free parking is also available at the Lunenburg Academy (97 Kaulbach Street), where many tours begin. There is also a paid parking lot at The Fisheries Museum of the Atlantic, located on the waterfront.
How do I pay?
You can pay in two ways. We encourage you to pay for your tour online, using a credit card at the time of booking. It’s fast and easy. If you do need to pay at the time of your tour, we can accept exact cash only.
Should I tip my tour guide?
If you feel your guide has given an exceptional tour, your tip is certainly appreciated and at your discretion.
Is the haunted tour suitable for children?
There is no age limit on this tour but please use your judgment, understanding that it does include some mature content.
Are there washroom facility stops during the tour?
There are no designated washroom stops during the tour. To arrive prepared, please visit the public washrooms at 39 Bluenose Drive.
Do you cater to special needs and mobility issues?
Our tours are suitable for people of most mobility levels, including those using chairs, scooters, and walkers, as long as they are accompanied by a companion. Some tours have gentle rises and uneven terrain, such as our haunted tour which may be a consideration for those with visual and mobility challenges. If you have a specific request, please contact us directly at firstname.lastname@example.org.
What should I wear?
We recommend comfortable footwear and layers to suit your needs. As the weather can change, we suggest you plan accordingly - sunscreen and umbrellas have been known to be used on the same tour.
What happens if it is raining?
A little rain doesn’t stop us, but exceptional circumstances like hazardous storms with severe thunder and lightning, and heavy rain, may force us to cancel. We will contact you only if we are certain your tour will not run. Should that happen, you will be refunded if re-scheduling is not an option.
What is your cancellation policy?
If you need to cancel:
For a full refund, cancel at least 48 hours in advance of the start of your tour. Otherwise, you are welcome to reschedule, as availability allows, or we can issue you a credit for future use.
If we need to cancel:
Each tour requires a minimum number of participants. If a tour is cancelled because the minimum isn’t met, you’ll be notified and offered a different date/experience or a full refund. In the unlikely event that we should have to cancel a confirmed tour, and you are not able to reschedule, your fees will be refunded in full.
Where do we meet for the tour?
Each tour has a unique meeting location, please review the information on your booking confirmation to see where your tour starts.
We are thrilled to welcome you back to Lunenburg Walking Tours, beginning June 25! We continue to follow all Nova Scotia Public Health requirements and guidelines relating to group size and mask-wearing.
Driving directions to Lunenburg