Frequently Asked Questions
What measures are being taken to keep everyone safe?
We are practising social distancing on all our tours and have reduced group sizes to allow for more personal space. We are following all Nova Scotia Public Health mandates and review them on a regular basis.
Your safety and comfort are our highest priority and we have adjusted our tour routes to ensure personal space is maintained throughout the experience. If you have a tour booked and become ill prior, please stay home. We can issue you a credit for future use.
Are masks required?
We encourage all participants to please bring a mask and wear it in locations where distancing is difficult.
How do I book a tour?
Our online booking system shows scheduled tour availability, you can click here.
How early should I arrive for the tour?
Please arrive 5-10 minutes before the designated time, our tours start promptly.
What happens if I am running late?
We begin our tours promptly but if you are running late and see the group close by, you are most welcome to join in.
How long are the tours?
They typically range from 60 to 90 minutes depending on the tour.
Can I book a private tour?
We are pleased to accommodate private tour requests to the best of our ability. Please see our Private Tours page for more information.
Where should I park?
Ample free parking is available in designated areas around Lunenburg and everything in town is within walking distance. Conveniently, free parking is also available at the Lunenburg Academy (97 Kaulbach Street), where many tours begin. There is also a paid parking lot at The Fisheries Museum of the Atlantic, located on the waterfront.
How do I pay?
To ensure safety for everyone, we require cashless payment. Bookings can be paid online or in-person (using a credit card) at the time of the tour.
Should I tip my tour guide?
If you feel your guide has given an exceptional tour, your tip is certainly appreciated and at your discretion.
Is the haunted tour suitable for children?
There is no age limit on this tour but please use your judgment, understanding that it does include some mature content.
Are there washroom facility stops during the tour?
There are no designated washroom stops during the tour. To arrive prepared, please visit the public washrooms at 39 Bluenose Drive.
Do you cater to special needs and mobility issues?
Our tours are suitable for people of most mobility levels, including those using chairs, scooters, and walkers, as long as they are accompanied by a companion. Some tours have gentle rises and uneven terrain, such as our haunted tour which may be a consideration for those with visual and mobility challenges. If you have a specific request, please contact us directly at firstname.lastname@example.org.
What should I wear?
We recommend comfortable footwear and layers to suit your needs. As the weather can change, we suggest you plan accordingly - sunscreen and umbrellas have been known to be used on the same tour.
What happens if it is raining?
A little rain doesn’t stop us, but exceptional circumstances like hazardous storms with severe thunder and lightning, and heavy rain, may force us to cancel. We will contact you only if we are certain your tour will not run. Should that happen, you will be refunded if re-scheduling is not an option.
What is your cancellation policy?
Prepaid tours can be rescheduled but are non-refundable. However, if we should have to cancel a tour - for example, due to inclement weather - and you are not able to reschedule, your fee will be refunded in full.
Where do we meet for the tour?
Each tour has a unique meeting location, please review the information on your booking confirmation to see where your tour starts.
Driving directions to Lunenburg